Support & Resources
Support & Resources
Everything you need to install, operate and maintain your DEMAC PACK equipment — technical guides, downloadable manuals & certificates, FAQ and after-sales service.
Technical Support
Installation guides, troubleshooting, warranty.
Download Center
PDF manuals, spec sheets, certificates.
FAQ
Answers to common questions by model.
Industry Blog
Marking insights and application notes.
After-sales Service
Global service network & SLA.
Technical Support
We provide complete installation guides and troubleshooting docs, plus warranty for sold equipment. For remote assistance, contact our technical team.
Frequently Asked Questions
Which coding machine fits my packaging line?
告知我们您的包装材质、产线速度与打印内容（日期/条码/二维码），工程师会在 1 个工作日内给出机型建议与样张。
Do you provide OEM / ODM service?
支持。可提供贴牌、外壳颜色、UI 语言与机械接口定制，OEM 起订量因机型而异。
How long does installation take?
TTO/喷码机通常 0.5–1 天现场或远程指导完成；激光机含光路调试约 1–2 天。
What if the print is faint?
请检查色带/墨水余量、打印头清洁度与气压/温度设置，必要时联系工程师远程排查。
Are ribbons compatible with other brands?
TTO 色带兼容 Markem-Imaje / Domino / Videojet / DEMAC 主流机型，下单前请提供机型确认。
What are the shipping and lead times?
常规机型 7–15 个工作日发货，定制机型 25–35 个工作日；支持 EXW / FOB / CIF。
Download Center
Industry Blog
Coming soon — ongoing insights and application cases from the coding & marking industry.
After-sales Service
DEMAC PACK runs a worldwide service network with standard SLA and spare-parts support, keeping your equipment stable long-term.
Tell us your substrate and line speed
Our engineer will reply within 1 working day with model advice, print samples and a full quotation.